Telephonepal.com is the perfect example of the fusion of communications technology and the pool of the best human resources available today in the world of outsourced services. Because it is not enough to let your clients and customers know that there is someone listening at the other end of the line, they should feel that someone is actually hearing them out.

Accept Incoming Calls

Telephonepal.com provides personalized phone answering service for your clients and partners. To accomplish these, only the courteous and well-trained operators who are capable in handling basic to complex call situations while maintaining professional-level services. At Telephonepal.com, call operators invite your guests inside, not push them away.


Answer Questions

Telephonepal.com not only boasts itself of courteous operators, it also prides itself of operators who are prompt and well informed, providing fast and efficient assistance to phone-in telephone queries. Operators of Telephonepal.com can discuss and explain the details of your business to a client with the use of high end software that puts the business information automatically once the call is received.


Take Messages

Out of office messages will be taken cared of and will be forwarded to you seamlessly using Telephonepal's web technology. We regard your business messages as ours and should be granted utmost importance and privacy.


Conference Call

Telephonepal.com’s reliable conference call service will provide you convenience while managing other business that your company is engaged in. Through its efficient call service, complex calls will be available at your fingertips.


Call Back Clients 

All client calls are handled by our skilled operators and they never have to know that you have an answering service provider.


Manage Calendar

By using the latest innovative technology, telephonepal.com’s agents/operators can access your schedule and set appointments in real-time. This gives you the ability to check your appointments and your employees' schedule online. The Manage Calendar and Set Appointment service gives you the freedom as a business owner.


Set Appointment

Telephonepal.com can save you time and money with our ability to set appointments for you and your clients.


Appointment Reminder

Scheduled appointments need to be prioritized for they mean a potential profit for the company. We will always get you updated of schedules and appointments of your employees and of your clients as well.


Email Clients

Appropriate and prompt responses to your clients' email and web form inquiries will be well-managed making your turnaround time an important factor in bringing excellence with your email services.

Research 

Surfing and trying to search for something? Telephonepal.com will save you the precious time and endless effort of searching.


Document Typing

Telephonepal.com renders excellent speed and accuracy in word processing. Legal documents, reports and correspondence are produced quickly.



Billing

Clients' billing invoices are sent through email and will be dealt with accordingly to make sure that billing statements are based on actual accounts of products and services utilized by the client.


Chat Service

Real-time response to your clients' questions/queries can bring success to your customer service strategy which plays an important part in your business. Online visitors can be converted into loyal customers.


Take Orders

Our operators can take orders from your clients who may have called your office but your staff is busy attending other matters. A single call means another sale, so why take the risk of missing those calls if your business can accommodate all generated sales from potential clients.


Process Orders

Complete order taking process will be provided by well-trained agents/operators from Order Tracking, Payment schemes and Shipping as well as Up-sell of other products and services.

Provide Order Status

We will provide you with the real-time reports of the products and/or services being utilized by the client.


Emailed Order Support

Every order made through email will be handled promptly and with professional care. Response to customers is highly regarded and requires real-time solutions.